Service Plans

Audio Video Intelligence is glad to offer our Proactive Service Agreements.

When things go wrong with any of the technology that we’ve installed, we want to make it right. You can choose from any of our three levels and decide which one is right for you. If you need assistance in choosing, don’t hesitate to give us a call.

Select a plan that's right for you

Silver

Silver

$24.99 / month
Includes reduced rate for first hour of service ($180-$90), no charge phone and e-mail support within 24 hours ($60 Value).

Gold

Gold

$59.99 / month
Includes benefits from silver plan, next day on site service if needed after phone support, control 4 remote support, and remote managed support through OVRC.

Platinum

Platinum

$89.99 / month
Includes benefits from gold plan, remote managed through OVRC Pro. OVRC Pro: Allows you, the client, to have access to the OvrC software.

Benefit Types

OVRC: Allows AVI to remotely manage your equipment. We can update firmware, edit settings and configuration, power cycle and reset IP devices. Devices require an IP address, generally used for Networks, IP Wattboxes, and Surveillance equipment. OVRC Pro: Allows you, the client, to have access to the OvrC software.

 

OVRC Pro adds support for non-IP devices, such as ZigBee light switches, in your Control4 system.

 

Control 4 Remote Support: Allows AVI to remotely manage your entire Control4 System for service related needs, it requires the purchase of 4 Sight license.